Some time ago, the owners of a $25 billion retail company hired the well known UX consultant Jared Spool to review their website, recommend changes and increase sales. He looked at the website traffic, and found that after selecting what they wanted to buy, customers would abandon their shopping carts…

When we work on projects, we are often pressured by timelines and stakeholders to move on with our designs as quickly as possible. We need to be able to advocate the value of iterative design, to ensure that we are building the right thing, in the right way. We’ve all…

Introduction Searching for your next role can be a confusing and frustrating process. Often people don’t reply to your applications, it’s hard to find good work, and you end up taking a role that is tolerable, instead of exciting. In the twenty years I’ve been working, I’ve returned to the process…

Following last week, many of us are still reeling from the shock of the election results, and still trying to work out how to we fit into this new reality, following a result we never expected to happen. …